FAQ
Frequently asked questions
What are the delivery times?+
Delivery within 15 to 20 days worldwide.
How do I return an item?+
Contact our customer service within 30 days of receiving your order.
Do you accept international returns?+
Yes, returns are accepted from all countries we ship to.
How do I track my order?+
A tracking email is sent to you as soon as your order is dispatched.
Which payment methods do you accept?+
We accept credit and debit cards via Stripe as well as PayPal. All payments are secure.
Is payment secure?+
Yes. Your payments are processed by Stripe and PayPal over an encrypted connection; we never have access to your banking details.
Can I change or cancel my order?+
Contact us as soon as possible after your purchase: as long as the order hasn't shipped, we can change or cancel it.
How do loyalty and referrals work?+
Just create an account: you earn points on every order and can refer friends from your profile to unlock rewards.