Raw Bella · Aide
FAQ
Orders, delivery, returns, sizing and payment: find useful answers before or after your purchase.
Need help with your order?
Include the relevant reference so our team can find your request.
Contact customer service →Delivery & returns
Where can I see the estimated delivery date?
An estimate is shown at checkout for the destination entered. It is indicative, so check it before confirming your order.
How long do I have to request a return?
The terms in our sales conditions provide 14 days from receipt to exercise the right of withdrawal. Contact customer service before sending an item to receive return instructions.
How do I arrange a return from another country?
The process and costs may depend on your country. Contact customer service before shipping to confirm the address and procedure for your order.
Where can I see shipping costs?
Shipping costs depend on the destination and basket contents. The applicable amount is shown at checkout before you place the order.
Orders & tracking
How can I track my order?
A tracking email is sent when your order ships. Check your spam folder too. If you cannot find it, contact us with your order reference.
Can I change or cancel an order?
Contact us as soon as possible with your order number. A change or cancellation may no longer be possible once processing or shipping has started.
Where can I check my loyalty points?
Sign in to your account and open the loyalty section to view your balance and the terms for points and referrals.
What should I include in a message to customer service?
For an order, include its number and the email address used at checkout. For a product, include its name and the colour or size. Do not send banking information.
Products & sizing
How do I choose my size?
Sizing can vary by cut and style. Check the options and measurements shown on the product page. Our guide explains how to take and compare measurements.
Why can't I select a colour or size?
That variant may be unavailable. The selectable options on the product page are the ones offered at the time of your visit; availability can change.
Where can I find an item's material and care instructions?
Check the product description. If the material or care instructions are not listed, ask customer service before buying rather than guessing from a photo.
Payment & account
Which payment methods are available?
Card payments are processed by Stripe, and PayPal is also available. The options for your order are shown at checkout.
How is my payment information handled?
Payments are handled by Stripe or PayPal. Raw Bella will never ask you to send your card number or password by email or through the contact form.
Need help with your order?
Include the relevant reference so our team can find your request.
Contact customer service